Frequently Asked Questions

Reserving your equipment is easy. You can book online anytime through our secure reservation system, or you can call us directly and we will be happy to help you choose the right equipment for your needs.

We recommend reserving as early as possible to ensure the best selection, especially during holidays, conventions, and busy travel periods. Same-day reservations may be available depending on current inventory and our delivery schedule.

Yes. Our online reservation system is available 24 hours a day, making it easy to reserve your mobility equipment whenever it is convenient for you.

Yes. One-day rentals are available based on equipment availability. We recommend reserving in advance whenever possible.

Absolutely. If you would like to keep your equipment longer, please contact us before your scheduled pickup date. We will do our best to extend your rental based on availability.

Yes. We frequently accommodate same-day rental requests when equipment and delivery times are available. Please call as early in the day as possible for the best chance of securing equipment.

River City Wheels proudly delivers mobility scooters, wheelchairs, rollator walkers, knee scooters, and other mobility equipment throughout the San Antonio area.

We deliver directly to hotels, vacation rentals, residences, convention centers, hospitals, assisted living communities, attractions, and other requested locations. We also serve many nearby communities, including Boerne, Schertz, Cibolo, Universal City, Live Oak, Bulverde, New Braunfels, Helotes, Leon Valley, and other surrounding areas.

Delivery fees may apply depending on the delivery location.

Yes. We regularly deliver to hotels throughout San Antonio, including River Walk hotels, downtown hotels, convention center hotels, airport hotels, and resort properties.

In many cases, we can leave your equipment with the front desk or bell desk so it is waiting for you when you arrive. If your hotel has different policies, we will work directly with you to make other arrangements.

Yes. We deliver to Airbnb properties, vacation homes, VRBO rentals, private residences, and other short-term rental properties throughout the San Antonio area.

Because these locations usually do not have a front desk, you or someone you authorize will need to be present to receive the equipment.

Delivery fees are based on the delivery location. Many downtown San Antonio hotels may qualify for free delivery, while other locations may have a delivery fee based on distance or delivery zone. Your delivery fee will be shown before you complete your reservation.

No. River City Wheels is a delivery-only service. We deliver your equipment directly to your hotel, vacation rental, residence, hospital, attraction, or other requested location and return to pick it up when your rental is complete.

The location where we deliver the equipment is the same location where we will pick it up. This helps keep the rental process clear and avoids confusion if travel plans or hotel stays change during your rental.

The best scooter depends on your weight, how you plan to use it, and whether you will be transporting it in a vehicle.

Our lightweight travel scooters support riders up to 300 pounds and are designed to disassemble into several pieces for easier transportation in most SUVs and many cars.

Our heavy-duty scooters support riders up to 400 pounds and provide additional comfort and stability. Because they are heavier, they are generally not recommended for transportation in a personal vehicle unless you have the proper space and assistance.

If you are unsure which scooter is best for your needs, we are happy to help you choose the right one.

Lightweight travel scooters support riders up to 300 pounds and are easier to transport. Heavy-duty scooters support riders up to 400 pounds and offer added comfort, stability, and support.

A scooter's maximum weight capacity is the manufacturer's safety rating. Battery range and performance can vary based on rider weight, outdoor temperature, hills, terrain, and how the scooter is used.

Both options can be a great choice depending on how you plan to use the scooter.

A three-wheel scooter has a tighter turning radius, making it helpful for indoor spaces such as hotels, convention centers, restaurants, shops, and other areas where maneuverability is important.

A four-wheel scooter offers greater stability and is often a better choice for outdoor use. Since many areas of downtown San Antonio include brick streets, uneven sidewalks, and cobblestone surfaces, a four-wheel scooter may provide a smoother and more stable ride.

Lightweight travel scooters quickly disassemble into several manageable pieces and fit in the trunk or cargo area of most SUVs, crossovers, and many cars.

Heavy-duty scooters are much larger and heavier and may require a lift, trailer, or larger vehicle for transportation. If you are unsure whether a scooter will fit in your vehicle, contact us and we will be happy to help.

Yes. Many of our scooters can be disassembled for transportation.

Lightweight travel scooters are designed to come apart into smaller pieces, making them easier to transport. Heavy-duty scooters can also be disassembled, but the pieces are larger and heavier.

If you plan to transport your scooter during your rental, please let us know when making your reservation so we can recommend the best model for your needs.

We ask for your height and weight so we can recommend the safest and most comfortable mobility equipment for your needs. This information is used only to help us select the appropriate equipment.

Our mobility scooters are designed to provide plenty of battery life for a full day of typical sightseeing and activities in San Antonio when fully charged overnight.

Actual battery range can vary depending on the scooter model, rider weight, outdoor temperature, terrain, hills, and how the scooter is used throughout the day.

Yes. We recommend charging your scooter every night, even if the battery indicator still shows power. Charging overnight helps make sure your scooter is ready for a full day of use.

Yes. Every mobility scooter rental includes a front basket and cup holder at no additional charge.

You can customize your rental with optional upgrades, including:

• Sun Canopy — Stay cooler while enjoying outdoor attractions like the River Walk, SeaWorld, or Six Flags.
• Large Rear Basket — Great for shopping bags, backpacks, or personal belongings.
• Comfort Seat Cushion — Extra padding for all-day comfort.
• Cane Holder — Keeps your cane securely attached while you ride.

Our scooters should not be driven through standing water or left outside in heavy rain. If rain is expected during your rental, we recommend moving the scooter indoors or under cover whenever possible.

Yes. The San Antonio River Walk is mobility scooter friendly. Elevators and ramps provide access between street level and the River Walk, making it easier to explore restaurants, shops, and attractions.

River Walk boat operators may be able to accommodate wheelchairs and mobility scooters depending on the scooter size, passenger weight, and safety requirements. Boat operators make the final boarding decision for safety.
If you are planning a boat tour, let us know your plans and we can help recommend the best equipment option.

Many sightseeing trolleys and accessible buses can accommodate mobility scooters that meet their weight and size requirements. If you are planning to take a tour, let us know and we can help recommend the best scooter for your trip.

Yes. Our scooters are a great option for SeaWorld and are designed to provide enough battery life for a full day of typical use when fully charged overnight.

Yes. Our scooters are commonly rented for Six Flags Fiesta Texas and are a great way to enjoy the park more comfortably.

In most cases, yes. We regularly deliver both lightweight and heavy-duty mobility scooters to hotels throughout the San Antonio area.
Hotel room sizes and elevator dimensions can vary, especially in older or historic hotels. If space is limited, many hotels may be able to securely store and charge your scooter overnight at the front desk or bell desk.
If you are concerned about space, let us know where you will be staying and we can help recommend the best option.

Yes. Our scooters are designed for sidewalks, paved walkways, parks, convention centers, hotels, and the River Walk.

Yes, mobility scooters may be used at the Alamo. If you have specific accessibility questions before your visit, we recommend checking with the attraction directly.

We understand that travel plans can change.
If you cancel before your scheduled delivery date, we will gladly issue a full refund, less a small processing fee to cover credit card transaction costs.
If you cancel on your scheduled delivery date, a 25% cancellation fee will apply. By that time, your equipment has been reserved, prepared, and scheduled for delivery.
If your travel dates change, we will do our best to reschedule your reservation based on equipment availability.

While equipment problems are uncommon, we are here to help if they happen. If you experience an issue, please contact us right away.
In many cases, we can troubleshoot and resolve the issue over the phone. If the issue cannot be resolved remotely, we will make every effort to repair or replace the equipment as quickly as possible. Response time will depend on your location and our delivery schedule.

Yes. All customers are required to review and sign a rental agreement and liability waiver before their equipment is delivered.

We accept all major credit and debit cards through our secure online reservation system.

Yes. Our scooters are easy to operate, and most customers feel comfortable using them within just a few minutes.
If you request an in-person delivery, we will be happy to answer questions and demonstrate the scooter’s basic operation. If your equipment is delivered to your hotel’s front desk or bell desk, simple operating instructions are provided, and we are always just a phone call away if you need help.

We understand that normal wear and tear happens with rental equipment. We ask that you treat the equipment with reasonable care and notify us as soon as possible if it is damaged or not operating properly.
If you have any questions or concerns during your rental, please contact us right away so we can assist you.

At River City Wheels, we are more than just a mobility equipment rental company. We are a locally owned San Antonio business dedicated to helping you enjoy your visit with confidence, comfort, and independence.

When you rent from us, you receive:

• Convenient delivery directly to your hotel, vacation rental, residence, convention center, hospital, attraction, or other destination.
• Easy online reservations with secure payment.
• Clean, well-maintained mobility scooters, wheelchairs, rollator walkers, knee scooters, and other mobility equipment.
• Lightweight travel scooters and heavy-duty scooters to meet a variety of mobility needs.
• Friendly, personalized customer service from a local company that knows San Antonio.
• Fast support if you need assistance during your rental.
• Local knowledge and recommendations to help you make the most of your visit.

Whether you are visiting the River Walk, SeaWorld, Six Flags Fiesta Texas, attending a convention, or spending time with family and friends, our goal is to make your rental experience easy, convenient, and worry-free.

River City Wheels — Let the Good Times Roll!